Shipping & Delivery

Thank you for choosing Wendy Wills. We want every part of your experience with us to feel clear, organized, and easy to follow—especially when it comes to shipping. This guide breaks down our entire shipping process into simple A–B–C sections so you always understand how your order moves from checkout to delivery, why certain timeframes exist, and what you can expect along the way.

 

A. Order Processing

  • All orders go through a standard 2–5 business day processing period. This timeframe allows us to review your order information, verify payment details, and ensure every clothing item meets our quality standards before it leaves our facility.
  • Processing involves several important steps: product quality inspection, item preparation, packaging with protective materials, generating the shipping label, and a final verification check to confirm accuracy.
  • Our business week runs Monday through Saturday, excluding Sundays and U.S. federal holidays. Orders placed during non-business hours will be processed on the next available working day.
  • If your order is placed after 7:00 PM EST, it automatically rolls into the next business day’s processing batch. This helps us handle every order with precision and avoid rushed shipments.
  • Orders submitted on Sundays or major holidays will begin processing on the next available business day to ensure consistent quality and handling.

B. Additional Processing Time for Special Orders

  • Customized or personalized apparel items—including names, artwork, text, or unique designs—require an additional 1–3 business days. This allows our design and production teams to finalize details, check for accuracy, and make sure the finished product meets your expectations.
  • Bulk or wholesale orders containing more than 50 units may require 7–10 business days. Processing time depends on stock availability, production workload, and order complexity.
  • Special orders require communication between production, design, and inventory teams, which is why extended timelines are sometimes necessary.
  • Same-day processing is only available for non-custom orders placed before 7:00 PM EST.

C. Shipping Carriers

  • After processing, your package is shipped using one of our trusted partners: USPS, UPS, FedEx, or for certain regions, DHL.
  • The carrier is selected based on factors such as destination, package size, weight, and the safest, most reliable route available.
  • Our goal is always to provide secure handling and timely delivery across all locations we serve.

D. Shipping Fee

  • All domestic shipments are charged a flat-rate shipping fee of $6.99 USD.
  • This consistent fee helps maintain high-quality packaging materials suitable for apparel, careful handling, and dependable transit speeds.
  • We believe in simplicity and transparency, ensuring no hidden or unpredictable shipping costs at checkout.

E. Delivery Time

  • Once shipped, most U.S. orders arrive within 5–12 business days. Delivery time depends on your location, the carrier responsible for your route, and the volume of packages moving through the system.
  • Remote or rural regions may experience slightly longer delivery times due to extended carrier routes or fewer regional warehouse facilities.
  • Carrier delays may occur due to weather conditions, seasonal volume, transportation challenges, or unexpected operational issues. While these factors are outside our control, we monitor them and aim to provide updates when possible.
  • During national peak periods—such as Black Friday, Cyber Monday, Christmas, and large seasonal promotions—processing and shipping times can temporarily extend.
  • For time-sensitive purchases, particularly around holidays or special occasions, we recommend placing orders 2–3 weeks in advance.

F. Shipping Restrictions

We are working to expand our shipping coverage, but at this time, we cannot ship to:

  • Alaska
  • Hawaii
  • U.S. Territories including Guam, Puerto Rico, and American Samoa
  • P.O. Boxes
  • APO/FPO/DPO military addresses

These restrictions are due to carrier limitations and logistical challenges. We hope to broaden our shipping options as we continue to grow.

G. Tracking Your Order

  • As soon as your package ships, you will receive a tracking number via email or SMS, depending on the contact method you selected at checkout.
  • Tracking information typically activates within 24–48 hours after the carrier scans the package into their system.
  • During peak carrier seasons, it may take slightly longer for the tracking link to show movement. Once the carrier updates the package status, you’ll see real-time progress.
  • We encourage checking your tracking link regularly for the most accurate updates on your delivery.

H. Holiday & Peak Season Notes

  • National holidays and large shopping events often cause higher-than-normal carrier volume, leading to slower processing and delivery across the country.
  • Severe weather—especially winter storms—may also delay shipments in certain regions.
  • To avoid disruptions, we recommend placing holiday orders as early as possible. Planning ahead ensures the best chance of on-time arrival.

I. Customer Support

We’re always here to assist you with questions about your order, tracking, shipping timelines, or anything else.

  • Email: support@wendywills.com
  • Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
  • Website: wendywills.com

Our support team is committed to providing helpful, friendly, and quick assistance whenever you need it.

J. Store Information

  • Owner: Albin Tahirovic
  • Address: 3796 Timberlake Ct SE, Kentwood, MI 49512, United States
  • Email: support@wendywills.com
  • Website: wendywills.com

At Wendy Wills, we take pride in delivering a smooth, reliable, and transparent shipping experience. Every package we send reflects our dedication to quality, accuracy, and customer satisfaction. Thank you for trusting us with your order.